Most of the time, yes — loud fans, hot to the touch, and shutdowns during gameplay are almost always thermal. But some shutdowns come from a failing power supply or a board-level fault underneath, not heat at all. The tell is pattern: if it runs fine for a bit, then the fan ramps up and it cuts out, especially after 20-30 minutes of play, that's heat. If it dies instantly with no warning or fan spin-up first, it might be something else. We test before we quote you anything final, so you're never paying $170 for a repair that wasn't the actual problem.
$170 flat — full teardown, dust removal, fresh thermal paste, and a test under load before it goes back to you. No hourly rate, no "starting at." If we open it up and find something beyond thermal — a warped heatsink or board damage — we'll tell you the added cost before doing anything further.
Usually same day, often within a few hours of drop-off. We do the teardown and repaste in-house at our bench in Barrie — no shipping to a hub, no waiting in someone else's queue. It can take longer if we're waiting on a part we don't have on the shelf, like a replacement fan, or if there's deeper board damage to investigate. Either way, we'll tell you upfront.
No. Cleaning out dust and replacing thermal paste is entirely hardware — we're not touching your internal drive or your Xbox profile. Your console comes back exactly as you left it: same saves, same installed games, same account logged in.
Just the console itself. You don't need the power cable, controller, or any accessories — we've got everything we need on the bench. If you'd rather bring the cable too so we can test it plugged into your exact setup, that's fine, but it's not required.
Yes. We service Xbox Series X, Series S, Xbox One, Xbox One S, Xbox One X, and Xbox 360. Series X and Series S are what we see most, but older models aren't off the table — parts for those can occasionally take longer to source, and we'll flag that upfront if it applies.
If we open it up and the issue turns out to be something else entirely — a power supply fault or a board-level problem — we'll show you exactly what we found and give you a real number before doing anything further. If it's not something we end up fixing, you're only responsible for a diagnostic fee, not the full repair cost.
A proper thermal paste job should hold up for years under normal use, not months. The reason overheating repairs fail early is usually rushed application — too little paste, uneven coverage, or skipping the dust cleanout that caused the problem in the first place. We test every console under load before it leaves the bench, so if it's still running hot, we catch that before you do.
Yes — 90 days on parts and labour. If the console starts overheating again within that window and it's related to our repair, we fix it at no additional charge.
