The tell is consistency. If the picture cuts out or disappears the moment you touch or wiggle the cable where it plugs into the console, that's almost always a loose or failing solder joint on the port itself — not the cable. Other giveaways: it worked fine yesterday and nothing changed (no update, no new cable), you've already swapped cables and TV inputs and it's still dead, or a completely different console works fine on that same TV and cable. If two or more of those match what you're seeing, it's the port. If you're not sure, bring it in — we'll test it on a live TV before quoting anything.
$199 flat for a standard HDMI port replacement — no hourly rate, no "starting at," no surprise line items at pickup. That price covers desoldering the old port, prepping the pads, installing and reflowing the new one, and testing it on a live TV before we hand it back. If we open it up and find something beyond the port (rare, but it happens), we'll tell you the added cost before doing anything further — you're never billed for work you didn't approve.
Most Xbox HDMI repairs are done the same day — often within a few hours of drop-off, not "same week" or "next available slot." We do the soldering in-house, at our bench in Barrie, so there's no shipping to a hub and no waiting on someone else's queue. The only things that push it past same-day: we don't have a specific part on the shelf (more common on older Xbox One / 360 models), or we find board-level damage that needs a closer look. Either way, we'll tell you upfront, not after we've already started.
No. HDMI port repair is entirely hardware — we're not touching your internal drive, your Xbox profile, or anything stored on the console. Your Xbox comes back exactly as you left it: same saves, same downloads, same account logged in. This is one of the biggest differences versus sending it to Microsoft, where a repair can come back reset to factory settings depending on what service tier you're on.
We repair HDMI ports on Xbox Series X, Series S, Xbox One, Xbox One S, Xbox One X, and Xbox 360. Series X and Series S are what we see most often, but the older models aren't off the table — parts for those can occasionally take longer to source, and we'll tell you that upfront if it applies to your console.
This happens occasionally — a symptom that looks exactly like a dead port turns out to be a damaged encoder chip or a board-level issue underneath. If that's the case, we stop, show you what we actually found, and give you a real number before doing anything else. You decide whether it's worth fixing from there. If it turns out not to be fixable at all, we reassemble your console exactly as it came in — you're only on the hook for a diagnostic fee, not the full repair cost.
Yes — 90 days on parts and labour. If the port we installed fails or the joint doesn't hold within that window, we fix it at no additional charge. This is meaningfully different from Microsoft's own out-of-warranty repair service, which is typically repair-only coverage with no guarantee on the specific fix if the same fault recurs.
Call or text first — please don't just walk in. This is a one-person, in-house repair bench, not a big-box counter with staff standing by, so if I'm out on a job or mid-repair on someone else's console, a walk-in can mean waiting around or coming back another day. A quick call or email lets me confirm I'm actually here, set your repair aside, and give you a real time to come in — usually the same day. It takes two minutes and saves you the trip if the timing's bad.
We source HDMI ports through the same suppliers most professional repair shops use — parts built to the original spec, not the cheapest AliExpress listing available. The bigger factor in whether a repair holds long-term isn't really the part itself, it's the soldering — a good port installed with the wrong heat profile will fail just as fast as a bad one. That's why every board goes through full pad prep and a live-TV test before it leaves the bench, regardless of which part went in.
