Spoiler: They’ll happily take your cracked Samsung. Your wallet, not so much.
Let’s imagine this scenario.
You walk into Rogers or Bell with your Samsung Galaxy. You’re pumped. You’re trading it in. You’ve already pictured yourself strutting out with the shiny new model, smugly sipping an iced coffee like the future is yours.
Then you hand them your phone.
The rep gives it a glance, shrugs, and says: “Yup, we’ll take it.”
No lecture. No frown. They don’t even flinch at the crack running across your screen like the Grand Canyon.
And you’re thinking: Ha! Got away with it. Suckers.
Except… you didn’t.
Here’s what Rogers, Bell, and even Telus don’t tell you:
They’ll still accept your phone. But they won’t give you anywhere near the full trade-in value.
That $500 you were dreaming of? Magically turns into $200, or worse, $100….sometimes it’s even a straight no and come back when it’s fixed.
It’s not because your phone suddenly isn’t worth it. It’s because your cracked screen is like showing up to a job interview in pajama pants. You’ve basically disqualified yourself before you even said hello.
Let’s be clear: carriers don’t fix your phone before resale.
They’re not lovingly replacing your screen in the backroom. They’re just docking you for it. Heavily.
It’s like trading in a car with a smashed windshield. The dealer doesn’t replace the glass for free. They knock $2,000 off the value and then fix it themselves for a fraction of the cost.
So when you think you’re saving money by skipping a repair? You’re actually leaving a fat stack of cash on the table.
They’re not fixing your screen out of love. They’re docking you for it and pocketing the difference. You’re basically tipping them hundreds of dollars for being lazy.
Let’s say Rogers offers $500 trade-in for a mint-condition Samsung Galaxy. Yours has a cracked screen. They give you $100.
You’re down $400.
Now, if you’d walked over to Barrie Screen Repair first and had us replace that screen for a couple hundred bucks? You’d still pocket the full $500 trade-in.
That’s a net win for you. Money back in your pocket instead of padding Rogers’ bottom line.
Sure, if you’ve been paying monthly for SamsungCare+ or another carrier insurance, they might help you out.
But newsflash: most people forget to sign up. Or cancel after a year. Or discover their deductible is so high they might as well buy a new phone.
So unless you enjoy endless hold music and arguing with a call center about whether “accidental damage” includes your dog using your phone as a chew toy… it’s faster (and saner) to get your screen fixed locally.
Let’s be real.
Walking into Rogers with a cracked screen is awkward. You slide your phone across the counter like: “Don’t judge me.”
And they smile politely, but you know what they’re thinking: “This person also has a freezer full of expired fish sticks.”
Save yourself the shame spiral. Show up with a flawless screen, and suddenly you’re the one with the upper hand.
The one who slides a phone across the counter with tape over the screen like it’s a science fair project. Fix it first, save face (and cash).
Sure, cash is king. But let’s not ignore the basics:
And if your Samsung’s got other issues — like a flaky charging port — we handle that too. Because nothing kills a trade-in faster than a phone that won’t even juice up at the counter.
Easy.
Want to nerd out on trade-ins? We’ve even talked about this over on our blog — the short version is: aftermarket = less value, cracks = disaster, repairs = more cash.
So yeah, unless you like throwing money away, get it fixed.
Carriers don’t care if your screen is cracked. They’ll take your Samsung with a smile. But you’ll be the one paying for it.
Fix your phone first. Then trade it in. Then enjoy that iced coffee with your shiny new phone, knowing you played the system instead of the other way around.